Our tool eye is a normally closed switch. The easiest way to check your Touch Master tool setter to make sure it’s functioning properly is to remove it from your machine, hook it up to a volt meter, where it should read as a closed circuit. When you push each plunger the circuit will show an open circuit, when the plunger is released the circuit will go back to closed. If your unit tests correctly please make sure there isn’t a wiring or control board issue before sending your unit in for repair.

We receive a lot of units for repair that are functioning properly. In order to save you downtime and shipping costs make sure to test your Tool Eye as described above before sending it back.

Please include a note stating the issue you’re having (be specific which plunger, it is not repeating?, etc), the name of the person we should contact with any questions, company name, address it should be sent back to, how you want us to return it to you (ground, 2nd day air, or next day air), and your UPS or FedEx account number to bill return shipping to. If you don’t have a UPS or FedEx account we can add return shipping to your total. Unless requested, for the sake of quick turnaround, we always rebuild units when they come in without contacting you first. If you want us to inform you of what it needs before actually rebuilding it or need a PO attached to the repair, please let us know to contact you before doing the work. Otherwise we will repair your unit then call you for payment, or if you have terms with us we will send you a bill for the repair. If you have a specific email to send the bill to (for example, an accounts payable department) please include that email in the box with the unit.

Our turnaround time for a rebuild is 1 business day or less. The cost of a rebuild will range from $100 to $200 depending on what is needed.